Refund & Cancellation Policy

Last updated: 16 September 2026 · Version 3.0

This policy explains how refunds, reversals, and cancellations work for services provided by {legalName}.

1. Scope

This policy covers (a) fees charged by Payzoplus for its services, (b) payment transactions facilitated through the Platform, and (c) recurring subscriptions. It must be read together with our Terms of Service.

2. Transaction reversals

Payments received from your overseas customers cannot be reversed by Payzoplus. If a payer needs money returned, contact support; returns are handled by our payment partner on request and may involve FX differences and partner charges. Payzoplus fees charged in error are refunded after verification within 7 working days. Plan subscription fees are not pro-rated.

Always verify beneficiary details before confirming a transfer. Payzoplus is not responsible for losses arising from incorrect details provided by you (for example, a wrong account number or IFSC).

3. Failed or declined transactions

If a transaction fails after your account is debited, the amount is auto-refunded to the source.
Domestic refunds typically reflect within 5–7 working days, subject to your bank/network.
Cross-border refunds may take longer depending on correspondent and beneficiary-bank timelines, and may be subject to foreign-exchange-rate differences and partner charges at the time of reversal.
Per RBI's Turn Around Time (TAT) framework, eligible delayed auto-reversals may attract compensation where applicable.

4. Service-fee refunds

Service fees (including transaction fees and FX margins) are earned once a transaction is executed and are generally non-refundable. Where a fee is charged in error, or a service is not rendered, we will refund the applicable fee after verification.

5. Subscription cancellation

You may cancel a subscription anytime from the dashboard under Settings → Billing.
You retain access until the end of the current billing cycle.
Subscription fees are not pro-rated for partial periods unless required by law.
One-time fees (for example, card issuance) are non-refundable once the service is delivered.

6. How to request a refund or raise a dispute

Raise fee-related disputes within 30 days of the charge by writing to support@payzoplus.com with your transaction reference and details. We acknowledge within 2 working days and aim to resolve within 7 working days. For unresolved matters, escalate through our Grievance Redressal Policy.

7. Contact

Payzoplus Global Private Limited · support@payzoplus.com · +91 98932 28615 · 24-A, Mahalaxmi Nagar, A.B. Road, Dewas, Madhya Pradesh 455001, India.

2. Transaction reversals

Always verify beneficiary details before confirming a transfer. Payzoplus is not responsible for losses arising from incorrect details provided by you (for example, a wrong account number or IFSC).

3. Failed or declined transactions

If a transaction fails after your account is debited, the amount is auto-refunded to the source.

Domestic refunds typically reflect within 5–7 working days, subject to your bank/network.

Cross-border refunds may take longer depending on correspondent and beneficiary-bank timelines, and may be subject to foreign-exchange-rate differences and partner charges at the time of reversal.

Per RBI's Turn Around Time (TAT) framework, eligible delayed auto-reversals may attract compensation where applicable.

5. Subscription cancellation

You may cancel a subscription anytime from the dashboard under Settings → Billing.

You retain access until the end of the current billing cycle.

Subscription fees are not pro-rated for partial periods unless required by law.

One-time fees (for example, card issuance) are non-refundable once the service is delivered.